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"Before we didn't give specific direction (to our employees or to ourselves). They were usually vague and general. Every time our coach comes we pull out our vision and we decide what we want to work on. It's usually set up in threes; we look at three things we can do to accomplish and/or work on for the next quarter. Then, our coach helps us put an action plan together that includes accountability."
Drs. Scott and Rachelle Neil
Smiles for Life Family Dentistry
Las Vegas, Nevada
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"Things (in my practice) were not going badly. I just new they could be better, I knew what I wanted to achieve, but had a very hard time communicating my vision to my team. I was impressed that Heartland could take new dentists and make them successful almost immediately. Heartland builds their leadership skills as well as their clinical skills and makes them successful. I felt they had the right systems to help me achieve my goals."
Dr. C. Ryan Haygood
Haygood Dental Care
Shreveport, Louisiana
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"We had already learned a lot from another cosultant and we did not know if Heartland would be able to teach us anything we hadn't already learned. Our coach organized our hygiene department and gave us specific guidelines and protocols to follow. She also helped us with general staff motivation and resolving issues that tend to develop between the clinical and administrative staff in a large office. As a result, moral has improved, the staff is working as a team and we are celebrating successes."
Dr. Richard Fossum
Richard S. Fossum DDS
Temple, Texas
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"I was concerned that Heartland was just getting into the coaching program. Our first visit went incredibly well. Our coach was very conscious of our concerns of losing our identity and becoming a cookie-cutter practice. But during that first visit, she dispelled those myths and made us feel at ease."
Dr. Dan Marut
Today's Dentistry
Ashland, Oregon
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